HOLIDAY FAQs

To get your packages in time for the holidays please place your order before the following dates:

Christmas

Personalized Jewelry order by 12/6

Regular jewelry order by 12/10

Ready to Ship order by 12/14

International Shipping order by 11/25 (please note you are responsible for all custom and duty fees related to your order once it reaches your country's customs)

Kwanzaa

Personalized Jewelry order by 12/7

Regular jewelry order by 12/11

Ready to Ship order by 12/15

International Shipping order by 11/26 (please note you are responsible for all custom and duty fees related to your order once it reaches your country's customs)

Hanukkah

Personalized Jewelry order by 11/15

Regular jewelry order by 11/15

Ready to Ship order by 11/25

International Shipping order by 11/4 (please note you are responsible for all custom and duty fees related to your order once it reaches your country's customs)

Note: Being a small business sometimes allows us flexibility with shipping, if you are placing an order AFTER these deadlines and want to expedite shipping, please email us at customer@thepinklocket.com BEFORE placing your order to see if we can accommodate.

Production

With the exception of our Ready to Ship, all of our jewelry is handmade and takes 7-10 business days to complete.

Pre-order items will ship begin shipping on the release date of the jewelry piece. Please visit the jewelry listing for more details.

Jewelry that is marked "Ready to Ship" ships within 2-3 business days. 

Shipping

Orders $100 or more qualify for free domestic shipping and will be shipped via USPS Ground Advantage. Delivery times will vary from 2-7 days.

Shipping upgrades are available for an additional fee.  Cost is for upgrading shipping is available at checkout.

Please ensure your delivery address is accurate and up to date. We cannot reroute packages once they’ve been picked up. If you need to update your address before your order ships, contact us at customer@thepinklocket.com.

The production of orders begin the day after an order is placed. If you need to change or cancel an order please email customer@thepinklocket.com and include your order number and what changes are needed.

We will do our best to accommodate, but can't guarantee that we'll be able to change or cancel your order if the request is made after production of your order begins.

Please ensure your delivery address is accurate and up to date. We cannot reroute packages once they’ve been picked up. If you need to update your address before your order ships, contact us at customer@thepinklocket.com and include your order number and new address for delivery.

We will make every effort to update the change of address before it ships, but cannot guarantee it, especially during the holiday season.

Please note that you are responsible for any customs fees required upon your package's arrival in your country. If customs fees are not paid, your order will be returned to us. In such cases, you will receive a refund for the order amount, minus the shipping cost.

Unfortunately we do not offer price adjustments on any orders. This includes adjustment before and after sales.

If you need expedited jewelry production on a particular order please email customer@thepinklocket.com prior to placing your order.  

Expedited shipping is available via USPS Next Day or UPS.

All jewelry pieces are made to order.  Due to the nature that each piece is handmade, each piece may vary slightly, but the quality will be superb.  

• For any orders placed between November 1st through December 24th we will accept returns or exchanges until Jan 8th.
• No returns on customized jewelry pieces.
• The buyer is responsible for the cost to ship merchandise back.  
• Please contact customer@thepinklocket.com if you would like to return an item.
• No returns or refunds on permanent bracelets.

If your order hasn't arrived within 21 days of placing it, please contact us at customer@thepinklocket.com. We are not responsible for lost, stolen, or damaged packages, so we highly recommend adding insurance to your order, especially during the holiday season. Priority Express includes up to $100 in insurance, and Priority Mail includes up to $50. You may also purchase additional insurance for an extra fee. Each package is tracked, and delivery is confirmed via the assigned tracking number.

We provide a 6-month warranty on our jewelry, covering material defects or workmanship issues. This warranty does not cover lost items, normal wear and tear, or damage from improper use or storage. 

We also include up to 1 year of professional cleaning on all of our pieces. Customers are responsible for shipping costs when returning jewelry for cleaning.

We offer 1-year free complimentary cleaning in our production studio on all of our jewelry. This includes:

• Cleaning your jewelry piece
• Tightening or replacing jump rings and/or clasp.
• Re-polishing if necessary

Email us at customer@thepinklocket.com for instructions on returning your jewelry.